Comments on: Dazzle White Teeth Whitener Scam: “Free Trial” Turns into Big Bucks Credit Card Bills

By: Jeanette Carden

Jeanette Carden — Tue, 04 Jan 2011 00:57:33 +0000

I was scammed by Brite White. It was only a 3 day trial period. I didn’t realize I was going to be charged $87.13 because they hid it so good. They mailed my “free” trial on Nov. 9th and charged me on Nov. 12th the $87.13 which didn’t include the $1.49 and a charge that wasn’t mentioned of $3.87. Also, I didn’t receive the complete kit. I received my CC statement with a closing date of Nov. 15th and immediately called my CC company to report a fraud. They closed my account and issued another card. I’m hoping I can recover at least the $87.13. Oh, I almost forgot. The phone numbers are always busy as if the phone is off the hook or the cable is disconnected. I’m calling my CC company right now to report that I still can’t get an answer.

By: Christine

Christine — Tue, 07 Dec 2010 16:27:55 +0000

I too was scamed by dazzle white. Not only did I start to received dazzle white every month , I was also being sent another product sparkle white. I sent all the product back asap. My credit card was then getting dinged for 89.00 american for the dazzle white and the the sparkle white as well. Long story short I sent all the product back by UPS with a tracking number. Called my visa and they credited me all the charges because I had proof that all the product was sent back. This took 7 months to straighten out and I had to cancel my visa card and get a new one. I did not know that when I signed up for dazzle white on the internet I also gave another company permission to charge my visa 25.00 USD for use of an internet site to check weight information. Total scam but so glad it only ended up costing me $25.00 USD, there was no way I could get a credit from that charge. It it looks or sounds to good to be true IT IS!!!

By: Tired of the Lies!

Tired of the Lies! — Thu, 19 Aug 2010 18:41:46 +0000

I was scammed for $58.76 and when I called to get my refund on 6/22/09, I was given a fake cancellation number, name of customer service rep, and excuse for why the manager could not speak to me over the phone. I opened up a case with the BBB and was told to open with the International BBB. So I did! I received a letter stating that they did not have enough company information to process my complaint so I guess MERRY CHRISTMAS crooks! Keep the money I guess. I deserved it?

By: sal

sal — Sun, 07 Mar 2010 16:14:07 +0000

Add me to this list of scamee. I nvever received any of their product and they debited my credit card for $150.00. IAll i got and paid for was $150.00 for a click on my mouse at their website. What a bunch of thieves!

By: kavin

kavin — Thu, 25 Feb 2010 20:20:28 +0000

Hello,

If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

By: Jeana Watts

Jeana Watts — Wed, 24 Feb 2010 19:03:37 +0000

Celebrity White Teeth charges $150 DOLLARS if you miss the cancel-by date. It’s the “annual subscription” and what a rip off! No refunds!

By: LBG1

LBG1 — Sun, 14 Feb 2010 16:59:20 +0000

Maria,

Since you posted a comment here on Dazzle White’s customer satisfaction guarantee and wrote:

“Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us”….

Could you please explain how a customer has thirty days to use Dazzle White with a money back guarantee but must return the “unused” Dazzle White bottle back if they’re not satisfied?

By: maria saccuzzo

maria saccuzzo — Sun, 14 Feb 2010 10:38:15 +0000

Hello,

If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way.Â Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

By: Saganhill

Saganhill — Thu, 11 Feb 2010 20:57:09 +0000

Here is what you do to get even. Create about 5-6 checking accounts. Make an order with each of those accounts CC debit cards with these scam companies. Let them bill you for the shipping as advertised but once that is done and they have sent you the “free” trial. Cancel the account you used so they cant charge you any more. Then sell their crap on ebay to get your money back.

Worked for me. Takes a couple weeks and some of your time. But even if you dont resell it, its worth it to scam those assholes back.

By: get your money back from dazzlewhite

get your money back from dazzlewhite — Wed, 10 Feb 2010 23:21:42 +0000

THIS IS WHAT HAS WORKED FOR ME: IF YOU GET FOOLED BY THIS DON'T MAKE MORE WORK FOR YOURSELF THAN YOU HAVE TO. DON'T BOTHER ARGUING WITH DAZZLE WHITE AND JUMPING THROUGH ALL THEIR RETURNS POLICY HOOPS. GO STRAIGHT TO THE FRAUD DEPARTMENT OF YOUR BANK AND CLAIM BACK ANY CHARGES YOU'VE INCURRED...AS FOLLOWS: 1. CALL YOUR BANK. ASK TO SPEAK TO THE FRAUD DEPARTMENT. SAY THAT THERE HAVE BEEN TRANSACTIONS WHICH YOU DO NOT RECOGNIZE AND DID NOT AUTHORIZE. YOU MUST STATE THIS CATEGORICALLY. DO NOT GO INTO ALL THE DETAILS OF WHAT YOU DID AND HOW YOU GOT SUCKERED IN- THERE'S NO NEED. BEFORE CALLING PREPARE A LIST OF ALL THE RELEVANT TRANSACTION WITH DATES THEY CAME OUT. 2. THEY WILL SEND YOU A CLAIM FORM. YOU MUST SIGN IT & SEND BACK. YOUR CARD IS CANCELED AND A NEW ONE SENT OUT. YOU ARE REFUNDED PROMPTLY- TAKES 3-5 DAYS IF YOU'RE BANK IS HALF DECENT. 3.PHONE DAZZLE WHITE ON 888-264-5497 AND CALMLY ASK THEM TO CANCEL (AND GET A CANCELLATION NUMBER- IF FOR ANY REASON THEY RESIST TELL THEM YOU HAVE ALREADY PASSED THEIR DETAILS TO THE FRAUD DEPARTMENT OF YOUR BANK. THEN THEY WILL GIVE YOU IT) AND ALSO THE NUMBER TO CALL SO YOU CAN CANCEL THE SUPER WORLD FIT SUBSCRIPTION OR WHATEVER AFFILIATE PRODUCT IT IS YOU 'SIGNED UP' FOR (IT SEEMS TO KEEP CHANGING). KEEP THEIR CANCELLATION EMAILS SAFE. DAZZLEWHITE/SMILEBRIGHT/ULTIFRESH ARE ON THE VISA EARLY WARNING SYSTEM. BANKS KNOW ITS FRAUD. THEY WILL HAVE TO REFUND YOU. DON'T ACCEPT NO AS AN ANSWER. ANY 'AGREEMENT' YOU MADE WITH DAZZLEWHITE ISN'T WORTH THE PAPER ITS (NOT) WRITTEN ON. THAT IS HOW YOU MAKE A FRAUD CLAIM. DON'T SPEND AGES TRYING TO ARGUE WITH DAZZLEWHITE- YOU'RE NOT GOING TO GET ANYWHERE AND THERE'S NO NEED TO BOTHER SENDING PRODUCTS BACK TO THEM EITHER. THIS METHOD ALSO GETS DAZZLEWHITE IN MORE TROUBLE AND OFF-LOADS THE HASSLE ONTO YOUR BANK- WHICH IS HOW IT SHOULD BE. DON'T TAKE THE MEEK AND MILD ATTITUDE HERE. THESE PEOPLE ARE CROOKS AND DESERVE AS MANY PEOPLE AS POSSIBLE FILING FRAUD CLAIMS AGAINST THEM.